Our investment in training, infrastructure and compliance include:

• Flight tracking private, domestic and international flights supported by the FAA

• GPS vehicle tracking, up to the minute location updates. This ensures that are vehicles are on time to pick you up.

• Doppler weather radar, up to the minute weather updates across the USA

• Smith System Driver Training and Certification Courses.

• DriveCam Event Data Recorders. Our clients safety is our top priority. That's why equipping all of our vehicles with DriveCam Event Data Recorders was essential. A DriveCam is a video event data recorder that has been proven to improve driving safety.

• Online reservations and account management from any computer with access to the Internet.

• Worldwide affiliate network in over 450 cities including Europe and Asia.

• Saturn and Genisys GDS Reservation System linking travel agents with Apollo and Sabre.

• Registered with the US DOT, and the Massachusetts Department of Telecommunications and Energy to meet interstate transportation requirements.

• All personnel are required to undergo Federal, State, Motor vehicle background reviews as well as random drug checks.

• Reservation Voice Recording: As part of CTG's commitment to quality and exemplary customer service, we record all phone calls.

• Quality Assurance Road Supervisor: Daily our (QA) supervisors go on the road to inspect our vehicles cleanliness and our chauffeur performance.

• Client Feedback: We want to hear from you! To let us know how we are doing, we have created Feedback Cards that are in all of our vehicles or complete our Feedback Form.

• Incentives and Rewards: We are serious about customer service and we recognize our employees for providing great service through Incentive and Reward Programs. We monitor daily for any incidents occurring and immediately follow up to meet our client’s satisfaction.

• Daily Manager Meeting: We monitor daily for any occurring incidents. Immediately following any such, they take action to resolve what ever needs attending to. As well, our operations managers meet every day to further discuss any incidents or events, recapping the day-to-day operations and how incidents can be avoided in the future. Our goal is to always keep in mind how can we improve our clients experience with us, and our operations managers are a key component in that effort.

Allow us to make your next trip a pleasurable one.

To contact us:
Phone: 978 562 2900

Toll Free: 800 666 4252

Fax: 978 562 9375